We aim to ship all orders placed before 13:00, the same day. For more information on shipping please click here

As soon as you place your order and confirm it, we start to process this so it is unlikely that we will be able to make amendments to this.

As soon as you place your order and confirm this, we begin processing this. Please bear in mind that our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change an order once it has been placed. Please make your selections carefully. Once your order has been placed we are unable to make any modifications to the order.

We need to be 100% sure we know our customers' identity, before we send goods out. Please do not be offended if we request further ID from you, it is just to keep ourselves right. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout. A contract has been between us when you (the customer) clicks 'proceed' and this is for us providing you the goods at the price stated on the order.

You will receive an order confirmation once your order has been successfully processed. In addition, a shipping confirmation e-mail will be sent once your order has been dispatched and this confirmation will also include a consignment number.

All orders are sent out via Royal Mail, DPD or with Evri. You can track all parcels online clicking here (Royal Mail) Prior to dispatch, you can login to your account using your email address and password, select ‘My Account’ at the top of the page and click the ‘Click here to review online orders’ link in the account options menu to view past orders and current orders that you have placed.

Any package that is then returned by royal mail, as it has 'not been called for' or 'incomplete address' (it is customers responsibility to ensure a full valid address is entered) - we will email you via your account section of the website & notify you of such. We can reship item, however must charge you again for postage costs. We will hold this item for you for 2 weeks, then will automatically cancel & refund this if no contact.

All orders are sent with a tracking number + are tracked up until they are delivered / posted to your address. If you live in communal flats, the courier may attempt to leave your parcel with a neighbour if you are out. Therefore, please double check with your neighbour(s) as they may have signed for your parcel on your behalf. If you reside in Universities, please double check with your reception, as the courier would have delivered your parcel there. Please wait two - three days after dispatch before contacting us about a missing order. If your order hasn't arrived seven days after dispatch, please contact us.

As soon as you place your order, we will email you a confirmation of this with an order reference number. We aim to dispatch all orders within 24 hours of order being placed. We will email you with dispatch information as soon as this order has been dispatched. Please note that you can also find this information when you log into your account section of our website. It is the customer's duty to keep track of the package via the couriers website. The customer needs to report all "non reciept" within 28 days of the package being dispatched, in order for us to investigate. Couriers will not accept claims after this date. Failure to report within 28 days will result in no refund, as this is the customers duty to track and monitor their package.

Under UK consumer contracts, we offer refunds within 14 days of you receiving the items. Unwanted items must be returned with the original receipt, unworn and in the condition they were purchased, including all packaging. You can read our returns policy in more detail here

Please do not worry about this, as long as you email us within 7 days of receipt, letting us know that you intend to post this back for a refund or an exchange, then this is ok.

Please use the returns form that you can download here 

Please note you are responsible for return postage costs. 

Our returns address is:

Spoiled Brat Returns 8 Forrest Drive Bearsden G61 4SJ